E-mail notifications

When using Mail to Fax (Mail to Audio) function, the e-mail user can receive e-mail notifications of a successful or failed fax or audio message delivery. To enable or disable delivery notifications, see Delivery notification to user e-mail address option in the Delivery Receipts to user e-mail address (Mail to Fax/Audio) chapter of this user manual. The settings can be personalized for different sender e-mail addresses by using Mail to Fax (Mail to Audio) Rules, see also Receipts Settings (Mail to Fax/Audio Rule).

In the case of failed fax or audio message delivery, an e-mail notification usually contains the error code and its description. The table below shows tipical errors, as well as some recommendations for troubleshooting.

Error	Error description	How to fix the problem
Fax successfully sent / Audio message successfully sent
OK
Failed to send fax (audio message)
Retries exceeded	Error description, returned by the Fax Voip T.38 Console. Examples: No answer, No response after sending a page, Remote party cleared call, No call route etc.	The fax or audio job was created successfully and can be viewed in the Fax Voip T.38 Console (Outbox folder), but for some reason sending of a fax (audio message) failed. Not always indicates a real problem (for example, the phone line can be really busy, the call was not answered, the dialed number is not a fax number etc.). In any case these errors are in no way related to Mail to Fax (Mail to Audio) function. Try first to send a fax (send an audio message) from the Fax Voip T.38 Console. If does not work, configure Fax Voip T.38 Console to send faxes and audio messages correct way. Please read this user manual.
Recipients not specified.	At least one recipient should be specified in the subject of the e-mail message.	Specify the correct recipient fax/phone number in the subject line of your e-mail message. For more details, see Composing of e-mail message.
No attachments in your e-mail.	No attachments in your e-mail or unreadable attachment name. Sending cover pages only option is also disabled for your account. Nothing to send.	Create an e-mail that contains attachment(s), see Composing of e-mail message. Enable the Allow to send faxes consisting only of a cover page option, see Cover Pages Settings (Mail to Fax). If you sent an e-mail with attachment, but the attachment somehow "lost" (strange...), try changing the type of incoming mail server from IMAP to POP3 or try with another server, see POP3 / IMAP Settings.
File extention not supported.	The file extention... is not supported. Error Index File = ... (with specifying the e-mail attachment name). Please contact the administrator of the server to get detailed information about supported formats.	Explicitly specify the extension of your file next to the option Allow only the specified file extensions or select Allow any file types as e-mail attachments option. For more details, see Mail to Fax (Mail to Audio) Settings and E-mail attachments.
Audio file in combination with multiple attachments.	The audio file extension... is supported, but can not be combined with other e-mail attachments. Error Index File = ... (with specifying the e-mail attachment name that caused the error).	Sending multiple audio attachments, as well as sending attachments of different types (fax and audio) in single e-mail message are not supported. Create an e-mail that contains either one or more fax attachments or a single audio attachment, see Composing of e-mail message.
The document could not be converted into fax.	The document could not be printed or converted into the fax. Error Index File = ... (with specifying the e-mail attachment name that caused the error).	For getting more accurate information about the error, examine the Mail to Fax (Mail to Audio) log file. Install the application associated with the required file extension. The associated application should support standard printto command that is used by Windows when printing a file. For more details, see E-mail attachments. Also, make sure your file is not corrupted.
The document could not be converted into fax.	Failed to merge files into single TIFF file. (Failed to copy file into final TIFF file.)	Internal error when merging or copying already prepared one or several TIFF files. For getting more accurate information about the error, examine the Mail to Fax (Mail to Audio) log file.
The file could not be converted into audio.	Failed to convert audio file into compatible format.	Most likely the format of your audio file is unsupported or your file with .WAV or .MP3 extension is corrupted.
Failed to create cover page.	Error when creating cover page.	To create fax cover pages, Fax Voip T.38 Console uses FaxPrintCoverPage function (Fax Service API). Verify that the Windows Fax Service is installed on your computer, see Install Windows Fax Service. Make sure that correct cover page template is specified, see Cover Pages Settings (Mail to Fax).
Failed to submit fax job(s).	Error when creating fax job(s).	For getting more accurate information, examine the Mail to Fax (Mail to Audio) log file.
Failed to submit audio job(s).	Error when creating audio job(s).	For getting more accurate information, examine the Mail to Fax (Mail to Audio) log file.
Your e-mail address has been blocked.
Incorrect Sender e-mail.	Sorry, your e-mail address has been blocked. Please contact administrator of the server.	The e-mail address is blocked by the Mail to Fax (Mail to Audio) Rules. For more details, see Blocking e-mail addresses.