When receiving faxes using Microsoft Fax* application (via Fax Voip Virtual COM Ports), you can configure Route through email Incoming Routing Method to route incoming faxes to e-mail recipients. Depending on the Caller Number (Caller ID) and Called Number (DID), incoming fax can be routed to different e-mail addresses.

The behavior is defined by the so-called rules. Fax Voip T.38 Modem always checks Route through e-mail rules, starting with the rule # 1. The fax will be routed according to the first rule, which satisfies the conditions of the call. All other rules are ignored. For example, if rule # 1 applies for all incoming calls ('Caller ID' = .*; 'Called Number' = .*), then other rules # 2, # 3, etc. applied to incoming calls never be able to work under any conditions.

Every rule can be enabled or disabled. If the rule is disabled, Fax Voip T.38 Modem takes this rule into account (as in the case of enabled) but does not send e-mail to the specified e-mail addresses. This can be used to temporarily stop sending faxes to e-mail for specified Caller (or Called) numbers.

To route an incoming fax through e-mail, you must:

• To do the necessary settings in the Incoming VOIP Call Routing rules to receive faxes via Fax Voip Virtual COM Ports (modems)
• Configure the Windows Fax Service to receive faxes using Fax Voip modem(s)
• Configure Caller ID settings (Incoming Modem Calls)
• Configure SMTP settings
• Configure 'New Fax Received (Microsoft Fax Service)' e-mail template (if necessary)
• Create one or more rules, where you should specify e-mail recipients and the fax delivery format

Incoming fax can be routed to one or more e-mail recipients. To, CC and BCC e-mail fields can be used. The fax delivery format can be TIFF, PDF or SFF.

The maximum supported number of Route through e-mail rules is specified by the current license. The rules that can not be used in the current configuration of the program are always highlighted in red and ignored.

To view Route through e-mail fax routing method log, use Enable 'Route through e-mail (Microsoft Fax)' incoming routing method debug logging option, see more details in the Incoming Routing Methods (Microsoft Fax) Logs chapter of this user manual. To view detailed information about sending e-mail messages, use Enable Send Mail debug logging option, see more details in the E-mail Logs chapter of this user manual.

Route incoming faxes through e-mail table contains the following information:

Rule

Unique number of the current rule.

Caller ID

Specifies the Caller ID pattern for which the rule applies.

Called Number

Specifies the Called Number (DID) pattern for which the current rule applies. To enable DID recognition on the side of Microsoft Fax program, select Include Called Number (DID) in Caller ID string option and specify separator between Caller ID and DID. See details in the Caller ID settings (Incoming Modem Calls) chapter of this user manual.

Enabled

Specifies whether e-mail sending enabled or disabled. If the rule is disabled, Fax Voip T.38 Modem takes this rule into account (as in the case of enabled) but does not send e-mail to the specified e-mail addresses. This can be used to temporarily disable sending faxes to e-mail for specified Caller (or Called) numbers.

Mail To

Contains a list of the e-mail addresses.

CC

Displays the e-mail addresses that appear in the Cc box of e-mail message.

BCC

Displays the e-mail addresses that appear in the Bcc box of e-mail message.

Attach Fax

Specifies whether received fax will be attached to the e-mail message.

Format

Specifies the fax delivery format. Can be TIFF, PDF or SFF.

Filename Template

Specifies the custom filename template for the attached fax. When specifying the default filename template, the fax attachment name is FAX.tif, FAX.pdf or FAX.sff.

E-mail Templates

Specifies whether custom or default settings are used for 'New Fax Received (Microsoft Fax Service)' e-mail template.

The following commands are available in the Route through e-mail Contextual Tab of the Ribbon:

Route through e-mail Rules

New (Ctrl + N)

Click to create new Route through e-mail rule.

Copy (Ctrl + C)

Click to create a copy of the selected Route through e-mail rule. Can be useful when creating a large number of similar rules. To edit newly created rule, select it and use Edit command.

Edit (Ctrl + E)

Click to edit Route through e-mail rule. One of the entries should be selected. Alternatively you can double-click the selected entry.

Delete (Del)

Click to delete one or more Route through e-mail rules. One or more entries should be selected.

Delete (Del)

Click to delete one or more Route through e-mail rules. One or more entries should be selected.

Delete All

Click to delete all rules in the list.

Action

Enable (Ctrl + B)

Click to enable the selected rule(s).

Disable (Ctrl + L)

Click to disable the selected rule(s). If the rule is disabled, Fax Voip T.38 Modem takes this rule into account (as in the case of enabled) but does not send e-mail message to the specified e-mail addresses. This can be used to temporarily stop sending faxes to e-mail for specified Caller (or Called) numbers.

Move

Use the commands below to change preference order for different Route through e-mail rules. One of the entries should be selected.

Move Up (Ctrl + U)

Move the selected rule up.

Move Down (Ctrl + D)

Move the selected rule down.

Select

Select All (Ctrl + A)

Click to select all the entries in the list.

Select None (Ctrl + O)

Click to unselect all the entries in the list.

Invert Selection (Ctrl + I)

Click to invert the selected entries in the list.

Most of the commands placed on the Route through e-mail Contextual Tab are also available from the context menu of the list.

Notes

• To route faxes based on Called Number (DID), select Include Called Number (DID) in Caller ID string option and specify separator between Caller ID and DID. Otherwise, all the rules except rules with Called Number = <any> (.*) will be ignored. See details in the Caller ID settings (Incoming Modem Calls) chapter of this user manual.
• When routing faxes based on Called Number (DID), please note that the Called Number (DID) can be overridden in the Incoming VOIP Call Routing rule. More details can be found in the chapter Incoming VOIP Call Routing Settings, General Settings section. To avoid overriding of the called number, in your rule, in the Call To Fax Voip T.38 Modem area, select To Modem Line to Number = option and then select <NUM> from the dropdown list (default option).
• (* : When using Microsoft Fax and Windows Fax and Scan, we currently recommend you to use other solution, Fax Voip Windows Fax Service Provider (Fax Voip FSP). Fax Voip FSP replaces the standard Microsoft Modem Device Provider by the Fax Voip T.38/G.711FAX Device Provider. This allows you to use the Windows Fax Service most efficiently. In particular, the ECM (Error Correction Mode) is supported. The busy signal is also detected correct way. Fax Voip FSP implements Fax Voip FSP Routing Extension that is integrated into the Windows Fax Service. Fax Voip FSP stores the Called Number (DID) in the Routing Information field, which is available in particular in the Windows Fax and Scan software, in the incoming fax properties (no workarounds are used). Outgoing Fax Routing Methods implemented in Fax Voip FSP work regardless of the user account under which the fax job was created. Using Fax Service Provider (FSP) instead of Virtual COM Ports and modems significantly improves reliability of your fax system.