When using Mail to Fax feature, the e-mail user can receive e-mail notifications of a successful or failed fax delivery. To enable or disable delivery notifications, see Delivery notification to user e-mail address option in the Delivery Receipts to user e-mail address (Mail to Fax) chapter of this user manual. The settings can be personalized for different sender e-mail addresses by using Mail to Fax Rules, see also Receipts Settings (Mail to Fax Rule).
In the case of failed fax delivery, an e-mail notification usually contains the error code and its description. The table below shows tipical errors, as well as some recommendations for troubleshooting.
Error |
Error description |
How to fix the problem |
Fax successfully sent |
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OK |
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Failed to send fax |
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Operation completion code, returned by the fax server. Example: NO_ANSWER. |
Error description, returned by the fax server. Example: The receiving device did not answer the call. |
Error returned by the fax server not always indicates a real problem (for example, the phone line can be really busy, the call was not answered, the dialed number is not a fax number etc.). In any case these errors are in no way related to Mail to Fax function. Try first to send a fax from the Windows Fax and Scan software. If does not work, configure Fax Voip FSP and Windows Fax Service correct way. Please read this user manual. |
Fax Recipients not specified. |
At least one fax recipient should be specified in the subject of the e-mail message. |
Specify the correct recipient fax number in the subject line of your e-mail message. For more details, see Composing of e-mail message. |
No attachments in your e-mail. |
No attachments in your e-mail or unreadable attachment name. Sending cover pages only option is also disabled for your account. Nothing to send. |
Create an e-mail that contains attachment(s), see Composing of e-mail message. Enable the Allow to send faxes consisting only of a cover page option, see Cover Pages Settings (Mail to Fax). If you sent an e-mail with attachment, but the attachment somehow "lost" (strange...), try changing the type of incoming mail server from IMAP to POP3 or try with another server, see POP3 / IMAP Settings. |
File extention not supported. |
The file extention... is not supported. Error Index File = ... (with specifying the e-mail attachment name). Please contact the administrator of the fax server to get detailed information about supported formats. |
Explicitly specify the extension of your file next to the option Allow only the specified file extensions or select Allow any file types as e-mail attachments option. For more details, see Mail to Fax Settings and E-mail attachments. |
The document could not be converted into fax. |
Error returned by the Direct Converting to Fax function ... Error Index File = ... (with specifying the e-mail attachment name that caused the error). |
Most likely your file is corrupted. |
Failed to submit fax job. Invalid attachment. |
Error returned by the FaxDocument.ConnectedSubmit or FaxDocument.ConnectedSubmit2 methods (Fax Service API), usually 'No application is associated with the specified file for this operation' ... Error Index File = ... (with specifying the e-mail attachment name that caused the error). |
Install the application associated with the required file extension. The associated application should support standard printto command that is used by Windows when printing a file. For more details, see E-mail attachments. |
Failed to submit fax job. |
Error returned by the FaxDocument.ConnectedSubmit or FaxDocument.ConnectedSubmit2 methods (Fax Service API), not associated with e-mail attachment file. |
The solution to the problem depends on error returned. |
Your email address has been blocked. |
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Incorrect Sender e-mail. |
Sorry, your e-mail address has been blocked. Please contact administrator of the server. |
The e-mail address is blocked by the Mail to Fax Rules. For more details, see Blocking e-mail addresses. |