Frequently Asked Questions (FAQ)
I want to buy Fax Voip T.38 Modem. How can I do it?
Please visit our website and go to the payment page. Select the license you want to buy and click Buy Now. Follow the instructions of the payment system.
I am going to buy Fax Voip T.38 Modem. What kind of license do I need?
Detailed description of licenses can be found in the License Types chapter of this manual as well as on our website on the payment page. With Fax Voip T.38 Modem Virtual COM Ports license you can send/receive faxes via standard fax program. Licenses also differ in the number of ports, which corresponds to the number of faxes you can send/receive simultaneously. The Fax Voip T.38 Modem Extended Fax Routing (E-mail, Store In Folder, Print) license (should be purchased separately) is an extension to Fax Voip T.38 Modem Virtual COM Ports license, and is needed for fax routing to a large number of recipients (for example, via e-mail) when using Fax and Scan / Windows Fax Service software.
What type of license do I have in trial version?
Fax Voip T.38 Modem TRIAL operates as follows:
(T38/G711Fax/ISDN/Voice modems)
but with limited trial period of 15 days.
I would like to buy "Fax Voip T.38 Modem 9 Virtual COM Ports License (T38/G711Fax/Voice modems)" but do not see such a license on your payment page... How can I buy it?
We can sell any number of Virtual COM Ports (modems). If you do not see the required license on our website on the payment page, please contact our sales department and we will send you a reference required to purchase the necessary license.
I have purchased a license. Where is my license key?...
As it's mentioned in chapter Purchase License of this manual, after doing payment you should send your SystemID to our sales department. We need your SystemID to generate your license key. Usually, we send you an e-mail with a proposal to send your System ID. You should specify a valid e-mail address when paying for a product to be possible to contact you. We usually try to contact you within a few hours after receiving the money from you (but no later than 48 hours, according to the requirements of the payment system).
I have purchased “Fax Voip T.38 Modem 2 Virtual COM Ports License (T38/G711Fax/Voice modems)”. We would like to add “2 Virtual COM Ports” to our license and to have “Fax Voip T.38 Modem 4 Virtual COM Ports License (T38/G711Fax/Voice modems)”. What should I do?
Please visit our website. To add “2 Virtual COM Ports” you now should pay for Fax Voip T.38 Modem 2 Virtual COM Ports License (T38/G711Fax/Voice modems) license and then contact our sales department. We will replace you current license key with the new key (the same computer) Fax Voip T.38 Modem 4 Virtual COM Ports License (T38/G711Fax/Voice modems). If you do not see the required license you want to add, contact our sales department and we will send you a payment link required to purchase the necessary license. Please note that in this case you can not pay the price difference between 2 licenses and are have to pay the full price for the license that you want to add.
I have paid for my license, please send me the license key. I have installed the Fax Voip T.38 Modem on a temporary server, the next weeks I will install Fax Voip T.38 Modem on a new server. (Next month, year I am going to buy new computer or change my hard drive...) Can I ask for another license later?
You can ask for a temporary license key (with Expiration Date). In this case you will be able to ask for another license key (even for another computer) at the end of the license period. If you want to get a temporary license key instead of permanent, you should ask about it before getting a license. By default, we give you a permanent license key tied to a single SystemID.
What happens to my license if I reinstalled Fax Voip T.38 Modem? What happens to my license if I reinstalled Windows? Do I have to ask for a new license key?
When removing and reinstalling the Fax Voip T.38 Modem, your license key is stored in the Windows Registry. No need to enter it again.
The license is tied to your single computer (SystemID). If you use normal hardware computer, SystemID depends only on your hardware and does not depend on your Windows operation system. After reinstallation of your Windows you can use your license key without problem. In this case, you must re-enter the license key. If you use Virtual machine, SystemID not saved due to the lack of hardware as such. You should install Fax Voip T.38 Modem at normal hardware computer to avoid problems of this kind. Free replacement of license key is allowed during license support period (1 year) and no more than 2 (two) times.
Where can I download “16 Virtual COM Ports” (or “8 Virtual COM Ports”) trial version?
2 Virtual COM Ports (modems), available to you during the TRIAL period, more than enough for testing. The other lines will operate the same way. If you need more lines, you should purchase a license.
I am using a desktop at home but also a laptop when I go on a trip. Also, I sometimes work on my office computer... I never use both computers at the same time. Can you please give me a license key that will work on both machines?
The license is tied to a single computer. If you want to use Fax Voip T.38 Modem on multiple computers, you should purchase a separate license for every computer.
Our trial is expired. Can I get an extension to your trial? (How can I reset trial period?)
We don’t know how to reset trial period at your computer. We also do not know how to hack our protection. 15 days is more than enough for testing. If you intend to use Fax Voip T.38 Modem after 15 days, you should purchase a license.
We are a well known company, our products are known around the world... Can you please send us the license key, ideally not bound to a machine since we have a lot of testing machines..?
15 days is more than enough for testing. If you intend to use Fax Voip T.38 Modem after 15 days, you should purchase a license. The license is tied to a single computer, therefore you need to purchase a separate license for every computer where you want to use Fax Voip T.38 Modem. Well-known successful companies usually do not ask such a question. Moreover, our prices are relatively low.
My hard drive (my motherboard) died which was unexpected... Can you please send me another license?
We do not recommend you to install our software on old computers with bad hard drives. It should also be noted that the lifetime of the hard drive is at least 2-3 years (and this at a very rough handling). Free replacement of license key is allowed during license support period (1 year) and no more than 2 (two) times. Please contact our sales department.
I cloned my hard drive using the special program, deactivated the old one (because of hardware problem) and started the new one. But the Fax Voip T.38 Modem is not licensed now. Then I removed Fax Voip T.38 Modem from my machine, rebooted and reinstalled it. But the same problem...
The license is tied to a single computer (SystemID). Your SystemID can not be “cloned”, it depends on your hardware (hard drive). Free replacement of license key is allowed during license support period (1 year) and no more than 2 (two) times. Please contact our sales department.
I have reinstalled Windows and my SystemID changed. I use Virtual Machine (VMWare etc) and my virtual server crashed last Friday. Can you please send me another license?
We strongly do not recommend to install Fax Voip T.38 Modem on virtual machines. Virtual machines are highly unstable and require frequent re-installation in which SystemID not saved due to the lack of hardware as such. Please install Fax Voip T.38 Modem on normal hardware computer. In any case you can ask for new license key during license support period (1 year). The interval between changes of the license can not be less than 3 months. Free replacement of license key during license support period is allowed no more than 2 (two) times. Please contact our sales department.
I desided to use Fax Voip T.38 Modem at another computer. Can you please send me another license? (How can I move my license?)
The license is tied to a single computer. Free replacement of license key is allowed during license support period (1 year) and no more than 2 (two) times. When replacing the license key for free the old license key (System ID) is blocked and added to the blacklist. Thus, you can not ever use Fax Voip T.38 Modem on your old computer after such replacement of license key.
I want to be a reseller of your program. What should I do? Will I have any special discounts?
Please contact our sales department.
I installed the new version of the Fax Voip T.38 Modem 9.x.x. I have a valid license key installed, but Fax Voip T.38 Modem still shows as trial version. Where is the problem?...
Most likely your license allows you to use Fax Voip version 8.3.1 or earlier. You can upgrade to Fax Voip T.38 Modem version 9 at a special discount.
We have used illegal copy of Windows and were forced to destroy our computers (with Fax Voip T.38 Modem license installed).... Can you please send me another Fax Voip T.38 Modem license?
Sorry, but in this case, you definitely have to purchase a new Fax Voip T.38 Modem license.