When sending faxes using Microsoft Fax* application (via Fax Voip Virtual COM Ports), you can configure Outgoing Routing Methods to route outgoing faxes. Depending on the recipient's fax number, and the success or failure of sending the fax, different actions can be applied to outgoing fax. These actions are defined by the so-called rules. The independent set of rules is used for each method.

The following Outgoing Routing Methods can be configured:

E-mail Delivery Receipts

An e-mail receipt can be sent to one or more e-mail addresses, to confirm whether the fax has been sent correctly.

Store in a folder

Outgoing faxes can be copied to one or more local or network folder.

Print

This method allows to automatically print outgoing faxes.

Custom

This method allows to easy add any routing functionality by using custom application that is started after sending a fax. The using of this method is not limited by the current licences.

Outgoing Methods (Microsoft Fax) page contains the following information:

Outgoing Method

The Outgoing Routing Method name.

Priority

The priority order of Outgoing Routing Methods. It should be understood that the outgoing routing methods for each fax are executed sequentially in a single thread. Certain operations (sending an e-mail, converting to another graphic format, printing, etc.) may take some time, often up to several seconds. To change the priority order, use the Move Up and Move Down commands, see below.

Max # of Rules

Total number of rules, that can be used. It is usually the sum of Basic and Additional number of rules.

Basic

Basic number of rules, that can be used. Specified as the number of Virtual COM Ports (modems) + 1. The TRIAL version allows the use of no more than 2 rules of every type.

Additional

Additional number of rules, defined by the Fax Voip T.38 Modem Extended Fax Routing (E-mail, Store in Folder, Print) license.

The following commands are available in the Outgoing Methods Contextual Tab of the Ribbon:

Outgoing Methods (Microsoft Fax)

E-mail Receipts

Click to configure E-mail Delivery Receipts (Microsoft Fax) rules for outgoing faxes.

Store in a folder

Click to configure Store in a folder (Microsoft Fax) rules for outgoing faxes.

Print

Click to configure Print (Microsoft Fax) rules for outgoing faxes.

Custom

Click to configure custom routing for outgoing faxes (Microsoft Fax).

Move

Use the commands below to change preference order for different Outgoing Methods (Microsoft Fax). One of the methods should be selected.

Move Up (Ctrl + U)

Move the selected method up.

Move Down (Ctrl + D)

Move the selected method down.

To configure outgoing method, you also can double-click a method in the Outgoing Methods (Microsoft Fax) list, or select Edit command from the context menu.

The following diagram provides an overview of the outgoing fax routing process:

When using Outgoing Routing Methods (Microsoft Fax), please take note of the following:

• If you have Fax Voip Virtual COM Ports (modems) license, you can use the Outgoing Routing Methods (Microsoft Fax) not only with Fax Voip 14.4K TAPI Voice-Fax Modem devices, but also with other fax devices installed in your system (hardware modems, etc.).
• On Windows Server computer, to access successfully sent faxes, the fax service should be configured to archive all successfully sent faxes to Sent Items folder, see below.
• The Outgoing Routing Methods (Microsoft Fax) are called from the Mail to Fax - Microsoft Fax module (Fax Voip T.38 Modem MsFax Mail service). For this reason, the Mail to Fax - Microsoft Fax subsystem (Fax Voip T.38 Modem MsFax Mail service) is started if at least one of the methods is configured to be used.
• Outgoing Routing Methods (Microsoft Fax) process only outgoing fax jobs created under current user account or user account under which Fax Voip T.38 Modem MsFax Mail service is started (if Fax Voip T.38 Modem is running as a Windows service), see also in the Configure Mail to Fax system as Windows Service chapter of this user manual. This is because the Fax Service Extended COM API cannot track events for faxes created under other user accounts (by design). The issue cannot be fixed in Fax Voip T.38 Modem application. If this is critical, please use other solution, Fax Voip Windows Fax Service Provider (Fax Voip FSP), where the mentioned problem is fixed and the Outgoing Fax Routing Methods work regardless of the user account under which the fax job was created, see also notes below.

To view Outgoing Routing Methods log, use Enable Outgoing Routing Methods (Microsoft Fax) debug logging option, see more details in the Outgoing Routing Methods (Microsoft Fax) Logs chapter of this user manual. The Outgoing Routing Methods (Microsoft Fax) are called from the Mail to Fax - Microsoft Fax module (Fax Voip T.38 Modem MsFax Mail service) and this is reflected in the corresponding log, use Enable Mail to Fax and Outgoing Routing Methods debug logging - Microsoft Fax option, see more details in the E-mail Logs chapter.

Notes

• To use Outgoing Routing Methods (Microsoft Fax) feature, you should have the Fax Voip T.38 Modem Virtual COM Ports (modems) license installed.
• The basic number of allowed rules for each method is specified as the number of Virtual COM Ports (modems) plus 1. The TRIAL version allows the use of no more than 2 rules of every type.
• To significantly increase the maximum number of available rules, you can purchase separate license Fax Voip T.38 Modem Extended Fax Routing (E-mail, Store In Folder, Print). Note that this license can not be used in the absence of the Fax Voip T.38 Modem Virtual COM Ports (modems) license.
• The using of the Custom routing method is not limited by the current licences.
• (* : When using Microsoft Fax and Windows Fax and Scan, we currently recommend you to use other solution, Fax Voip Windows Fax Service Provider (Fax Voip FSP). Fax Voip FSP replaces the standard Microsoft Modem Device Provider by the Fax Voip T.38/G.711FAX Device Provider. This allows you to use the Windows Fax Service most efficiently. In particular, the ECM (Error Correction Mode) is supported. The busy signal is also detected correct way. Fax Voip FSP implements Fax Voip FSP Routing Extension that is integrated into the Windows Fax Service. Fax Voip FSP stores the Called Number (DID) in the Routing Information field, which is available in particular in the Windows Fax and Scan software, in the incoming fax properties (no workarounds are used). Outgoing Fax Routing Methods implemented in Fax Voip FSP work regardless of the user account under which the fax job was created. Using Fax Service Provider (FSP) instead of Virtual COM Ports and modems significantly improves reliability of your fax system.

Configuring fax service to archive all successfully sent faxes

On Windows Server computer, to access successfully sent faxes, the fax service should be configured to archive all successfully sent faxes to Sent Items folder. Normally, this is automatically configured when installing Fax Voip T.38 Modem, see also Configure Fax Service using Fax Voip T.38 Modem Control Panel.

To manually configure fax service to archive all incoming and sent faxes on Windows Server computer, do the following:

1.     Click the Start button, and then click Server Manager. In the Server Manager, select Fax Service Manager from the Tools menu. Alternatively, you can select Fax Service Manager command from the Fax Voip T.38 Modem tray icon menu or click Fax Service Manager in the Fax Voip T.38 Modem Control Panel, in the Main tab of the Ribbon.

2.     In the Microsoft Fax Service Manager, on the left pane right click on the Fax. On the context menu, click Properties. In the Fax (Local) Properties window, on the Archives page, check Archive all faxes to this folder option. By default, incoming and sent faxes are stored in the C:\ProgramData\Microsoft\Windows NT\MSFax folder. Click Apply.