Sending Caller ID (SIP)

When configuring the outgoing SIP calls from Fax Voip Softphone the following should be taken into account:

• If SIP-Username (SIP-ID), specified for the call, consists only of digits, it will be transmitted to the called party's telephone equipment as Caller ID Number.
• The Display Name, specified for the call, is transmitted to the called party's telephone equipment as Caller ID Name.

To configure Default Display Name and Default Username do the following:

1.     Open Fax Voip SoftPhone Control Panel.

2.     Click VOIP in the tree.

3.     In the Default Display Name field enter the Display Name (will be transmitted as Caller ID Name).

4.     In the Default Username field enter your phone number (will be transmitted as Caller ID Number).

5.     Click <Apply> button to save modified settings. All the changes are applied immediately.

The Default Display Name and Default Username can be overridden by the SIP Display Name and SIP Username.

To specify the SIP Display Name and SIP Username different from the Default Display Name and Default Username do the following:

1.     Open Fax Voip SoftPhone Control Panel.

2.     Click VOIP in the tree, and then click SIP.

3.     Uncheck Use Default Display Name option.

4.     In the SIP Display Name field enter the Display Name (will be transmitted as Caller ID Name).

5.     Uncheck Use Default Username option.

6.     In the SIP Username field enter your phone number (will be transmitted as Caller ID Number).

7.     Click <Apply> button to save modified settings. All the changes are applied immediately.

The SIP Username can be overridden by SIP Registration and Outgoing Call Routing settings. The SIP Display Name can be changed in the Outgoing Call Routing settings.

To override the SIP Username and SIP Display Name in the Outgoing Call Routing rule do the following:

1.     Open Fax Voip SoftPhone Control Panel.

2.     Click VOIP in the tree, and then click Outgoing Plan.

3.     To edit an existing rule select it and click <Edit> button (or double-click the selected rule).

4.     In the VOIP Outgoing Call Routing Rule window, on the General page, in the Username field enter your phone number (will be transmitted as Caller ID Number). The Use Default option should be unchecked to be possible to change Username. Note that if the call is routed to the SIP server used for SIP Registration, the Username can not be selected arbitrarily and must match the Username specified in one of the entries in the SIP Registrations table.

5.     In the Display Name field enter the Display Name (will be transmitted as Caller ID Name). The Use Default option should be unchecked to be possible to change Display Name.

6.     Click <OK> button to fix changes.

7.     Click <Apply> button to save modified settings for Outgoing VOIP Call Routing. All the changes are applied immediately.

Notes

• Sending correct Caller ID Number is not always possible via VoIP network. For this reason, it is sometimes useful to enter a phone number in the Display Name field. It provides possibility to report your number as Caller ID Name instead of Caller ID Number.