Sending Caller ID (H.323)

When configuring the outgoing H.323 calls from Fax Voip Softphone the following should be taken into account:

• By default, Fax Voip Softphone uses the top number from the H.323 Telephone numbers list to transmit it to the called party's telephone equipment as Caller ID Number.
• The Display Name, specified for the call, is transmitted to the called party's telephone equipment as Caller ID Name.

To configure Default Display Name do the following:

1.     Open Fax Voip SoftPhone Control Panel.

2.     Click VOIP in the tree.

3.     In the Default Display Name field enter the Display Name (will be transmitted as Caller ID Name).

4.     Click <Apply> button to save modified settings. All the changes are applied immediately.

The Default Display Name can be overridden by the H.323 Display Name.

To specify the H.323 Display Name different from the Default Display Name do the following:

1.     Open Fax Voip SoftPhone Control Panel.

2.     Click VOIP in the tree, and then click H.323.

3.     Uncheck Use Default Display Name option.

4.     In the H.323 Display Name field enter the Display Name (will be transmitted as Caller ID Name).

5.     Click <Apply> button to save modified settings. All the changes are applied immediately.

As for the list of H.323 Telephone numbers, you should understand the following:

• If H.323 ID consists of digits, Fax Voip Softphone automatically adds it to the list of phone numbers.
• If you use registration with H.323 Gatekeeper, H.235 authentication is used and H.235 login consists of digits, Fax Voip Softphone automatically adds H.235 login to the list of phone numbers.
• Any other phone number can be added to this list. The phone numbers specified in this list are used in the process of registration with H.323 Gatekeeper (the list of phone numbers to which incoming calls are possible).
• By default, Fax Voip Softphone uses the top number from the H.323 Telephone numbers list to transmit it to the called party's telephone equipment as Caller ID Number.

To add a new number to the Telephone numbers list and use it as default Caller ID Number, do the following:

1.     Open Fax Voip SoftPhone Control Panel.

2.     Click VOIP in the tree, and then click H.323.

3.     To add new phone number click <New> button.

4.     In the Phone Number window enter the desired phone number and click <OK>.

5.     Use the <Up> button to move the entered phone number to the top of the Telephone numbers list.

6.     Click <Apply> button to save modified settings. All the changes are applied immediately.

The default Caller ID Number and default Caller ID Name (H.323 Display Name) can be overridden by the Outgoing Call Routing settings.

To override Caller ID Number and Caller ID Name in the Outgoing Call Routing rule do the following:

1.     Open Fax Voip SoftPhone Control Panel.

2.     Click VOIP in the tree, and then click Outgoing Plan.

3.     To edit an existing rule select it and click <Edit> button (or double-click the selected rule).

4.     In the VOIP Outgoing Call Routing Rule window, on the General page, in the Username field enter your phone number (will be transmitted as Caller ID Number). The Use Default option should be unchecked to be possible to change Username.

5.     In the Display Name field enter the Display Name (will be transmitted as Caller ID Name). The Use Default option should be unchecked to be possible to change Display Name.

6.     Click <OK> button to fix changes.

7.     Click <Apply> button to save modified settings for Outgoing VOIP Call Routing. All the changes are applied immediately.

Notes

• Sending correct Caller ID Number is not always possible via VoIP network. For this reason, it is sometimes useful to enter a phone number in the Display Name field. It provides possibility to report your number as Caller ID Name instead of Caller ID Number.