Frequently Asked Questions (FAQ)

I have configured email2fax but it does not work. I see a fax in the Outbox folder in the Fax Voip T.38 Console but fax transmission always fails. Any suggestions?

The error returned not always indicates a real problem (for example, the phone line can be really busy, the call was not answered, the dialed number is not a fax number etc.). In any case, this in no way related to Mail to Fax function. Try first to send a fax from Fax Voip T.38 Console. If does not work, configure Fax Voip T.38 Console correct way. Please read this user manual.

I have a problem with email2fax service. When I send some PDF attachment I receive reply from system: 'Description: No attachments in your mail or unreadable attachment name... Nothing to send'. This problem does not apply to all attachments...

Try changing the type of incoming mail server from IMAP to POP3 or try with another server, see POP3 / IMAP Settings. Depending on the IMAP server and its settings, you may encounter this problem.

Until now, we have used the Google mail server with email2fax, but for some reason it stopped working. Where is the problem?

To use Fax Voip T.38 Console with Gmail (Basic authentication) after May 30, 2022 you should turn on 2 Step Authentication for your Gmail account and then to generate the App Password from Google Security. The App Password should be then used in Fax Voip T.38 Console settings instead of the main password for your Google account. See the Microsoft Community forum for details. See also YouTube video.

I am unable to configure Fax Voip T.38 Console with my POP3 (IMAP, SMTP) server. I am using Fax Voip T.38 Console version 9.1.1. Can you please help?

The problem may be the TLS version requirements on your mail server. Starting from Fax Voip T.38 Console version 9.2.1, TLS version 1.2 is used in the case of secure connection (SSL). Fax Voip T.38 Console version 9.1.1 used TLS version 1.0. Please install the latest version of Fax Voip T.38 Console software.

My e-mail provider tells me that I should use OAuth 2.0 when configuring POP3 (IMAP, SMTP). I am using Fax Voip T.38 Console version 9.2.1 (9.1.1). Can you please help?

Modern authentication (OAuth 2.0 token-based authorization) support is added in Fax Voip T.38 Console version 9.3.1. Please install the latest version of Fax Voip T.38 Console software.

When I send DOC attachment I receive the following error: 'Failed to submit fax job. Invalid attachment... No application is associated with the specified file for this operation'. ('The document could not be printed or converted into the fax'.) How to fix?

Try to install the application associated with the required file extension. The associated application should support standard printto command that is used by Windows when printing a file. For example, to print files with .doc and .rtf extensions Microsoft Word should be installed on your computer where you have Fax Voip T.38 Console. For more details, see E-mail attachments.

Can I use e-mail attachments with filenames in Polish? It will be quite difficult to force 70 users in polish office to stop using polish chars...

The Fax Voip T.38 Console supports Unicode, thus you are unlikely to have problems because of this. But if you are in doubt, configure your system to support the Polish language, see Using e-mail attachments with file names in national languages.

Can I send Cover Pages with email2fax function?

Yes.

Can I use multiple e-mail attachments to be merged into a single fax message when using email2fax?

Yes.

Is it possible to customize the behavior of email2fax, depending on the sender's e-mail address?

Yes. For more details, see Mail to Fax (Mail to Audio) Rules.

We can’t send outgoing faxes anymore through e-mail. Stopping and starting the service didn’t help...

For creating Mail to Fax (Mail to Audio) debug log, see To view Mail to Fax (Mail to Audio) log. Follow General instructions for recovery of Mail to Fax function.