General instructions for recovery of Mail to Fax function
As a result of failed experiments with various types of e-mail attachments you may encounter situations when the e-mails are no longer accepted by Fax Voip T.38 Console and the Mail to Fax function does not work (it is assumed that all POP3 / IMAP Settings are correct). When this happens, an increased CPU usage may be displayed.
Examine the Mail to Fax (Mail to Audio) log
1. Follow the instructions in the To view Mail to Fax (Mail to Audio) log chapter to enable logging.
2. In the Fax Voip T.38 Console Control Panel, click <STOP> and then <START> to restart Mail to Fax (Mail to Audio) subsystem (Fax Voip T.38 Console Mail service).
3. Wait at least 30 seconds. 'Printing... Failed. Timeout expired.' may be returned after 30 seconds of waiting (internal timeout), during which the Mail to Fax (Mail to Audio) subsystem hangs. This will be reflected in the log file and you will be able to fix the problem by blocking the bad file extension which caused an error, see in the E-mail attachments chapter of this user manual.
4. Click Options in TreeView, then click E-mail Logs. To view the log, click <View> button near the Enable Mail to Fax (Mail to Audio) debug logging checkbox.
5. Examine the log file and try to fix the problem. You can also send the log file to our support team by e-mail.
Try to disable 'Run Fax Voip T.38 Console as Windows service'
1. Open Fax Voip T.38 Console Control Panel.
2. Click Options in TreeView.
3. Unheck the Run Fax Voip T.38 Console as Windows service option and then click <Apply>.
4. Click <START>.
5. See if the problem has disappeared. Examine the log file.
Delete temporary files
1. Open Fax Voip T.38 Console Control Panel.
2. Click <STOP> button to stop Fax Voip T.38 Console.
3. In Windows Explorer open the *{CommonAppDataFolder}\FaxVoip Console folder, usually 'C:\ProgramData\FaxVoip Console'. The simplest way to do this is to select Open Fax Folder (Inbox) command from the Fax Voip T.38 Console Tray Menu and then click Up button in the Windows Explorer window.
4. In the Fax Voip T.38 Console data folder find the folder *{CommonAppDataFolder}\FaxVoip Console\attach, usually 'C:\ProgramData\FaxVoip Console\attach', and open it. If there are any files in that folder, delete them. To investigate the problem, you can copy the existing files to another location before deleting, and then send them to our support team by e-mail.
5. In the Fax Voip T.38 Console data folder find the folder *{CommonAppDataFolder}\FaxVoip Console\mail, usually 'C:\ProgramData\FaxVoip Console\mail', and open it. If there are any files in that folder, delete them. To investigate the problem, you can copy the existing files to another location before deleting, and then send them to our support team by e-mail.
6. In the Fax Voip T.38 Console Control Panel, click <START>.
Notes