Frequently Asked Questions (FAQ)

I want to buy Fax Voip Softphone. How can I do it?

Please visit our website and go to the payment page. Select the license you want to buy and click Buy Now. Follow the instructions of the payment system.

I am going to buy Fax Voip Softphone. What kind of license do I need?

Currently the only one type of license is offered for Fax Voip Softphone. Detailed description of the license can be found in the License Types chapter of this manual as well as on our website on the payment page.

What type of license do I have in trial version?

The trial version allows you to test all functions available in the full version within limited trial period of 15 days. Some other limitations are described in the Installing a Trial Copy chapter of this user manual.

I have purchased a license. Where is my license key?...

As it's mentioned in the Purchase License chapter of this manual, after doing payment you should send your SystemID to our sales department. We need your SystemID to generate your license key. Usually, we send you an e-mail with a proposal to send your SystemID. You should specify a valid e-mail address when paying for a product to be possible to contact you. We usually try to contact you within a few hours after receiving the money from you (but no later than 48 hours, according to the requirements of the payment system).

I have paid for my license, please send me the license key. I have installed the Fax Voip Softphone on a temporary server, the next weeks I will install Fax Voip Softphone on a new server. (Next month, year I am going to buy new computer or change my hard drive...) Can I ask for another license later?

You can ask for a temporary license key (with Expiration Date). In this case you will be able to ask for another license key (even for another computer) at the end of the license period. If you want to get a temporary license key instead of permanent, you should ask about it before getting a license. By default, we give you a permanent license key tied to a single SystemID.

What happens to my license if I reinstalled Fax Voip Softphone? What happens to my license if I reinstalled Windows? Do I have to ask for a new license key?

When removing and reinstalling the Fax Voip Softphone, your license key is stored in the Windows Registry. No need to enter it again.

The license is tied to your single computer (SystemID). If you use normal hardware computer, SystemID depends only on your hardware and does not depend on your Windows operation system. After reinstallation of your Windows you can use your license key without problem. In this case, you must re-enter the license key. If you use Virtual machine, SystemID not saved due to the lack of hardware as such. You should install Fax Voip Softphone on normal hardware computer to avoid problems of this kind. Free replacement of license key is allowed during license support period (1 year) and no more than 2 (two) times.

I am using a desktop at home but also a laptop when I go on a trip. Also, I sometimes work on my office computer... I never use both computers at the same time. Can you please give me a license key that will work on both machines?

The license is tied to a single computer. If you want to use Fax Voip Softphone on multiple computers, you should purchase a separate license for every computer.

Our trial is expired. Can I get an extension to your trial? (How can I reset trial period?)

We don’t know how to reset trial period at your computer. We also do not know how to hack our protection. 15 days is more than enough for testing. If you intend to use Fax Voip Softphone after 15 days, you should purchase a license.

We are a well known company, our products are known around the world... Can you please send us the license key, ideally not bound to a machine since we have a lot of testing machines..?

15 days is more than enough for testing. If you intend to use Fax Voip Softphone after 15 days, you should purchase a license. The license is tied to a single computer, therefore you need to purchase a separate license for every computer where you want to use Fax Voip Softphone. Well-known successful companies usually do not ask such a question. Moreover, our prices are relatively low.

My hard drive (my motherboard) died which was unexpected... Can you please send me another license?

We do not recommend you to install our software on old computers with bad hard drives. It should also be noted that the lifetime of the hard drive is at least 2-3 years (and this at a very rough handling). Free replacement of license key is allowed during license support period (1 year) and no more than 2 (two) times. Please contact our sales department.

I cloned my hard drive using the special program, deactivated the old one (because of hardware problem) and started the new one. But the Fax Voip Softphone does not start. Then I removed Fax Voip Softphone from my machine, rebooted and reinstalled it. But the same problem...

The license is tied to a single computer (SystemID). Your SystemID can not be “cloned”, it depends on your hardware (hard drive). Free replacement of license key is allowed during license support period (1 year) and no more than 2 (two) times. Please contact our sales department.

I have reinstalled Windows and my SystemID changed. I use Virtual Machine (VMWare etc) and my virtual server crashed last Friday. Can you please send me another license?

We strongly do not recommend to install Fax Voip Softphone on virtual machines. Virtual machines are highly unstable and require frequent re-installation in which SystemID not saved due to the lack of hardware as such. Please install Fax Voip Softphone on normal hardware computer. In any case you can ask for new license key during license support period (1 year). The interval between changes of the license can not be less than 3 months. Free replacement of license key during license support period is allowed no more than 2 (two) times. Please contact our sales department.

I desided to use Fax Voip Softphone at another computer. Can you please send me another license? (How can I move my license?)

The license is tied to a single computer. Free replacement of license key is allowed during license support period (1 year) and no more than 2 (two) times. When replacing the license key for free the old license key (System ID) is blocked and added to the blacklist. Thus, you can not ever use Fax Voip Softphone on your old computer after such replacement of license key.

I want to be a reseller of your program. What should I do? Will I have any special discounts?

Please contact our sales department.

I installed the new version of the Fax Voip Softphone 4.x.x. I have a valid license key installed, but Fax Voip Softphone still shows as trial version. Where is the problem?...

Most likely your license allows you to use Fax Voip Softphone version 3.1.1 or earlier. You can upgrade to Fax Voip Softphone version 4 at a special discount.

We have used illegal copy of Windows and were forced to destroy our computers (with Fax Voip Softphone license installed).... Can you please send me another Fax Voip Softphone license?

Sorry, but in this case, you definitely have to purchase a new Fax Voip Softphone license.