E-mail Delivery Receipts Outgoing Routing Method (Built-in lines)

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The E-mail Delivery Receipts Outgoing Routing Method implemented in Fax Voip version 8.3.1 duplicates the old Delivery Receipts via E-mail (Built-in lines) functionality that was present in version 8.2.1 or earlier. For compatibility with some other functions, the old functionality was not removed in version 8.3.1 and you can use both functions independently of each other.


When sending faxes and audio messages using Fax Voip Console application (via built-in VOIP/ISDN Fax/Audio Lines), you can configure E-mail Delivery Receipts Outgoing Routing Method to send e-mail receipts to the predefined e-mail address(es), to confirm whether the fax or audio message has been sent correctly. Delivery notification receipts provide users with information about the success or failure of their sent faxes and audio messages. Note that this functionality is completely independent from the similar function, which is used together with Mail to Fax (Mail to Audio) - Built-in lines, see Delivery notification to user e-mail address option in the Delivery Receipts to user e-mail address (Mail to Fax/Audio) - Built-in lines chapter of this user manual. The notification to e-mail is sent regardless of the method of creating a fax or audio message. Depending on the recipient's phone number, type of the call (fax or audio), and the success or failure of sending the fax or audio message, delivery receipt can be sent to different e-mail addresses.


The behavior is defined by the so-called rules. Fax Voip always checks E-mail Delivery Receipts rules, starting with the rule # 1. The receipt will be sent according to the first rule, which satisfies the specified conditions. All other rules are ignored. For example, if rule # 1 applies for all outgoing faxes and audio messages ('Recipient Number' = .*; 'Fax' = yes; 'Audio' = yes; 'OK' = yes; 'Failed' = yes), then other rules # 2, # 3, etc. applied to outgoing faxes and audio messages never be able to work under any conditions.


Every rule can be enabled or disabled. If the rule is disabled, Fax Voip takes this rule into account (as in the case of enabled) but does not send delivery receipt to the specified e-mail addresses. This can be used to temporarily stop sending receipts for a specified recipient's phone number.


To use E-mail Delivery Receipts functionality, you must:



The delivery receipt can be sent to one or more e-mail recipients. To, CC and BCC e-mail fields can be used. A copy of the sent fax can be attached to the e-mail message in TIFF, PDF or SFF format. A copy of the sent audio message can be attached to the e-mail message in WAV format.


The maximum supported number of E-mail Delivery Receipts rules is specified by the current license. The rules that can not be used in the current configuration of the program are always highlighted in red and ignored.


To view E-mail Delivery Receipts routing method log, use Enable 'E-mail Delivery Receipts (Built-in lines)' outgoing routing method debug logging option, see more details in the Outgoing Routing Methods (Built-in lines) Logs chapter of this user manual. To view detailed information about sending e-mail messages, use Enable Send Mail debug logging option, see more details in the E-mail Logs chapter of this user manual.




E-mail Delivery Receipts (Built-in lines) table contains the following information:


Rule

Unique number of the current rule.

Recipient Number

Specifies the recipient's phone number pattern for which the rule applies.

Fax

Specifies whether the rule applies when sending a fax.

Audio

Specifies whether the rule applies when sending audio message.

OK

Specifies whether the rule applies for successfully sent faxes and audio messages.

Failed

Specifies whether the rule applies for failed fax or audio message sending.

Enabled

Specifies whether e-mail sending enabled or disabled. If the rule is disabled, Fax Voip takes this rule into account (as in the case of enabled) but does not send delivery receipt to the specified e-mail addresses. This can be used to temporarily stop sending receipts for a specified recipient's phone number.

Mail To

Contains a list of the e-mail addresses.

CC

Contains a list of the e-mail addresses that appear in the Cc box of e-mail message.

BCC

Contains a list of the e-mail addresses that appear in the Bcc box of e-mail message.

Attach Fax

Specifies whether to attach a copy of the sent fax to the e-mail message.

Fax Format

Specifies the file format for the attached fax. Can be TIFF, PDF or SFF.

Fax Filename Template

Specifies the custom filename template for the attached fax. When specifying the default filename template, the fax attachment name is FAX.tif, FAX.pdf or FAX.sff.

Attach Audio

Specifies whether to attach a copy of the sent audio message (WAV file) to the e-mail message.

Audio Filename Template

Specifies the custom filename template for the attached audio message. When specifying the default filename template, the audio attachment name is MESSAGE.wav.

E-mail Templates

Specifies whether custom or default settings are used for E-mail Templates.



The following commands are available in the E-mail Receipts Contextual Tab of the Ribbon:


E-mail Receipts Rules

New (Ctrl + N)

Click to create new E-mail Delivery Receipts rule.

Edit (Ctrl + E)

Click to edit E-mail Delivery Receipts rule. One of the entries should be selected. Alternatively you can double-click the selected entry.

Delete (Del)

Click to delete one or more E-mail Delivery Receipts rules. One or more entries should be selected.

Delete (Del)

Click to delete one or more E-mail Delivery Receipts rules. One or more entries should be selected.

Delete All

Click to delete all rules in the list.

Move

Use the commands below to change preference order for different E-mail Delivery Receipts rules. One of the entries should be selected.

Move Up (Ctrl + U)

Move the selected rule up.

Move Down (Ctrl + D)

Move the selected rule down.

Select

Select All (Ctrl + A)

Click to select all the entries in the list.

Select None (Ctrl + O)

Click to unselect all the entries in the list.

Invert Selection (Ctrl + I)

Click to invert the selected entries in the list.


Most of the commands placed on the E-mail Receipts Contextual Tab are also available from the context menu of the list.